Privacy Policy

Effective Date: 1st January 2025
Last Updated: 28th August 2025

Miru 3D Limited ("Miru Visuals", "Miru, "we", "our", "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website www.miruvisuals.com (the "Site"), contact us, or use our services.

1. Who We Are
Miru Visuals is a UK-based company specialising in video marketing for the construction industry.
Our registered office is:
Miru 3D Limited
Harrier House
Aviation Way
Southend-on-Sea
Essex
United Kingdom
SS2 6UN

Email: info@miru3d.com
Phone: 020 3096 6180
We are the data controller for the personal information we collect.

2. Information We Collect
We may collect and process the following personal data:

• Information you provide directly: when you contact us via forms, email, or phone (e.g. name, company, email address, phone number).

• Business information: project details, preferences, and communications related to our services.

• Website usage data: collected automatically via cookies and analytics tools (e.g. IP address, browser type, pages visited, time spent on the site).

• Marketing preferences: your choices about receiving marketing communications from us.
   

3. How We Use Your Information
We use your information to:

• Provide and manage our services.

• Respond to your enquiries.

• Send important service updates.

• Improve our website and services.

• Comply with legal obligations.

• Send you marketing communications (only if you have opted in).
   

4. Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases:

• Contract – to perform the services you request.

• Consent – where you have agreed to receive marketing.

• Legal obligation – to comply with UK laws.

• Legitimate interests – for running our business and improving services (provided your rights are not overridden).
   

5. How We Share Your Information
We do not sell your personal data. We may share your data with:

• Service providers (e.g. web hosting, analytics, email services).

• Professional advisers (e.g. accountants, legal advisors).

• Authorities where required by law.

All third parties are required to keep your information secure and only use it as instructed by us.

6. International Data Transfers
If we transfer your data outside the UK, we ensure appropriate safeguards are in place (e.g. adequacy decisions, standard contractual clauses).

7. Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.

8. Your Rights
You have rights under UK GDPR, including to:

• Access the data we hold about you.

• Request correction of inaccurate data.

• Request deletion of your data (where applicable).

• Restrict or object to processing.

• Request transfer of your data to another provider.

• Withdraw consent for marketing at any time.

To exercise your rights, please contact us at info@miru3d.com.

9. Cookies
We use cookies and similar technologies to improve user experience and analyse website traffic. You can manage or disable cookies in your browser settings. For more details, please see our Cookie Policy.

10. Security
We implement appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.

11. Complaints
If you have concerns about how we handle your data, please contact us first. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO): www.ico.org.uk.

12. Updates to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.